Sterling Travel is unique in its commitment to quality
Quality, however, is not the only dimension that differentiates us from our competition. Partnering with American Express means having access to one of the Tennessee Valley’s most versatile and experienced corporate and leisure travel companies. It also means knowing that we stand behind the products we sell. Other related factors that directly benefit our corporate customers include:

• Access to over 1,700 American Express Travel Service Offices worldwide for making or changing reservations, replacing lost documents or emergency assistance.
  
• Availability of the American Express Worldwide Select™ Hotel Program, which provides savings of up to 60% off standard corporate rates at over 15,000 hotel properties in over 146 countries and more than 3800 cities worldwide.
  
• Experienced, tenured travel counselors who are knowledgeable in computer reservations systems, and client travel policies and requirements.
  
• Ongoing training, covering all aspects of reservations procedures, computer reservations systems and enhancements, telephone sales and servicing skills.
  
• American Express’ International Rate Desk, staffed by a team of industry experts averaging 20 years experience in the travel industry and 14 years experience in calculating international airfares.
  
• ResQCX® an automated, comprehensive quality assurance system that helps to ensure reservations are in compliance with corporate policy and traveler preferences. On every reservation, ResQCX conducts a comprehensive fare search and recommends the lowest fare alternative within corporate policy, searches for preferred seating and waitlist clearance and performs frequent flyer upgrades.
  
• A 24 hour emergency travel service for handling itinerary changes after-hours or while a traveler is enroute. This en route call center allows worldwide access to our corporate travelers’ itineraries and profiles, as well as individual company corporate travel policy. It is accessible toll-free.
  
• Topaz Enterprises, Inc., an independent travel management-consulting firm, has conducted regular audits of our combined low fare search and quality control systems. Sterling Travel’s results consistently are in the 95% sphere.
  
• An account manager assigned to each corporate customer who conducts customized travel seminars, ongoing account reviews and management reporting consultations.
  
• Customized management reports with a variety of sorting capabilities are available via various media.
  
• Pre trip and post trip management reporting used to help identify potential meeting fare opportunities and to control travel policies.
   
• A team of industry professionals to assist you with travel policy development and refinement.
  
• Special car rental rates available to our corporate customers through our car rental partners, Hertz, Avis, National and Alamo. Their programs offer competitive rates and will provide excellent value to business travelers.
  
• Exclusive leisure travel discounts for our corporate client’s employees and travel companions range from 10% to 40% off selected tours, packages and cruises.
  
• An experienced team of professionals dedicated to ensuring a smooth implementation and a long-term relationship.
  
• Passport and visa service; Sterling Travel can provide your travelers with all necessary forms and arrange the processing of applications for visas and passport renewals.
  
• Business Travel Insurance; All established corporate accounts will be covered up to $100,000 by our business travel accident insurance as well as baggage, and airline default insurance.
  
• Airport meet and assist services available through our Network of worldwide offices. In most major cities around the world, English speaking American Express representatives can meet our client’s overseas travelers at airports, guide them through customs and provide whatever assistance is necessary to ensure a smooth, trouble-free trip. Our domestic and international locations are in close communication via email or fax so that any service required will be effectively and personally delivered.
  
• Sterling Travel’s online interactive booking system, Cliqbook®, allows travelers to make airline, car and hotel reservations on their personal computers in real time, 24 hours a day, 7 days a week. With a click of the mouse, Cliqbook provides travelers with comprehensive information such as lowest fares, seat maps, meal options, on time arrival information, hotel amenities and directions.
  
  Sterling Travel has invested considerable capital and resources in the development and launch of Interactive Technology.